LDC Hotels

For LDC Hotels Italy, and specifically for five of their facilities, we developed an integrated training programme aimed at strengthening service quality and hospitality culture. The programme involved direct support for staff during their working shifts, with real-time feedback to encourage immediate learning without interrupting operations. Through experiential and dynamic sessions, employees developed skills in communication, leadership, complaint handling and guest experience. The project also included training for team leaders and managers, focusing on effective people management, role monitoring and the creation of a collaborative corporate environment. A tailor-made project designed to enhance internal talent and consolidate service excellence in every facility within the group.

• On the job coaching: the staff of the five facilities involved were supported during their working shifts, promoting the rapid application of the feedback received from the trainer
• Experiential and dynamic training: employees were trained (including through practical activities, role play and simulations) on topics such as communication, leadership, complaint handling and guest experience management
• Team management training: specific training sessions for the optimal management of hotel staff, monitoring roles and responsibilities, managing goals and creating an optimal and collaborative working environment.