Cape of Senses Spa Hideaway
Description of the facility and training project

This hotel is located on a natural terrace between the sky and Lake Garda, in Torri del Benaco. The Cape of Senses is a newly opened prestigious 5-star hotel with 55 rooms, all suites, from junior suites to penthouses. The hotel has 15,000 square metres of floor space, a huge adults-only SPA, 3 swimming pools, 2 restaurants, 450 square metres of water environment and an incredible 180-degree panorama of Lake Garda.

Given the new opening, we supported the staff with team building activities in order to create a value alignment. We then supported the staff during daily operations, giving targeted feedback to improve linguistics and develop specific skills for effective selling and proactivity.

Project brief

people involved


team building hours


on the job training sessions

Training topics
  • Team Building: managers were involved in team building activities to strengthen their bond given the new opening and to create value alignment
  • On the job training: targeted training on the management of the luxury guest by applying practical techniques related to the employees’ soft skills
  • Linguistic intelligence and sales proactivity: during on-the-job coaching, employees received feedback to improve linguistics and develop concrete skills for sales and proactivity.