We believe that Hospitality, before being a business, is a way of living and interacting with people. We believe in empathy as one of the highest forms of luxury and in human warmth as the key to create solid and effective relationships with guests and customers. Hospite was created with the aim of enhancing, developing and sharing the Italian Hospitality tradition through training, consulting and coaching activities.
We do this with our passion, with our skills and with experience gained on the field. All these ingredients have led us to be a team of professionals with varied skills and committed to fostering an all-Italian tradition together with our customers.
We develop all-round professional development paths through targeted consulting activities for hotels and companies, one-to-one or team coaching, classroom training in our Academy and digital training activities.
Contact us to develop your training path in Hospite. Francesca will answer your questions and guide you towards the most suitable activity for you and your needs.
Growth, constant development and satisfaction. Three elements that define a high-level career path.
The Mystery Guest course is undoubtedly held by highly trained professionals and the training is of the highest quality. At the end of the course, after the final test, you realise how important it is to pay attention to what you observe as objectively and precisely as possible. The most important lesson I take with me is the importance of being organised so as not to miss valuable and useful details in order to write a good report. Seriousness and commitment in doing this work are essential components. I am very happy to have attended this course!
The training takes place in a very engaging atmosphere, full of examples, with a well-structured and clear path. At the end of this wonderful adventure, a practical test gives the student the opportunity to put into practice what he or she has learnt in the classroom, writing a final report. A finely managed course in every detail, which I would recommend without hesitation to anyone wishing to embark on this career path.
My expectations were fulfilled and far exceeded, thanks to the method used by the Hospite trainers. Clear modules, well-articulated and precise teaching, interaction with the students and lots of exercises to put the guidelines into practice. I was thoroughly satisfied with the experience, I highly recommend this course to anyone who wants to focus on the guests and services for them.
Thanks to this three-day course, I broadened my skills in the field of hospitality, thanks to practical exercises, which gave me a good understanding of what goes into designing an experience down to the smallest detail. I found people who were patient, kind and super helpful to any request or perplexity of us trainees. A really good experience.
I approached this course with the desire to improve my leadership skills. It was a very intense course led by great professionals. The sharing of techniques and processes helped me to develop awareness, enabling me to understand which aspects of my character I need to work on. A professional as well as human path.
30 Jun 2022 | 3 minutes reading
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