We believe that empathy, as one of the highest luxury styles, and human warmth are the keys to create strong and efficient relationships with our Guests.
Our training project has been developed in order to enhance, develop and share the Italian tradition of hospitality.
We pursue our goal thanks to our passion, skills and experience in this field. All these elements have allowed us to become a recognized team of professionals with different kinds of expertise, willing to enhance the so called ‘Italian Tradition’ together with our clients.
Hospite's mission is to constantly improve the Guest Experience for its clients, increasing their performance and supporting them in achieving qualitative and quantitative objectives. To ensure this happens, we work with the heart of the property, its people, to translate their talents into behaviors and results.
Our value proposition is designed on a scientific basis and is built to generate lasting change. This is achieved through a combination of consulting and training methods: Mystery Guest, classroom training, role playing, on-the-job training and coaching, one-to-one coaching and online training.
The Mystery Guest has always generated curiosity and attraction; but who is this professional and what does he/she really do (or should do)? His/her work is a real strategic tool that can be applied to all sectors that make the value of human contact their backbone. In this book, published by FrancoAngeli, the authors provide a real vademecum for those who intend to approach this work with greater awareness, but also for those who intend to use it for their own property.
Che cosa ti viene in mente quando senti nominare la figura del Mystery Guest? Quando parliamo di questa professione, alcune delle espressioni che sentiamo sono: “Ah, sono quelli che […]
In ancient Greece, hospitality, called xenía , was based on three basic principles: the respect of the host towards the guest, the respect of the guest towards the host, and […]