CAGLIARI (CA) - Italia
UNAHOTELS T Hotel Cagliari
Description of the facility and training project

The hotel offers a warm welcome to meet every need. It has 207 spacious, comfortable rooms and suites furnished according to a design concept. The TBar, TBistrot and TGarden offer pleasant breaks, and the TRestaurant offers a varied menu and excellent cuisine. The hospitality of the Unahotels T Hotel Cagliari is enhanced by the TConference, which, with its 4 conference rooms and 4 meeting rooms with free parking, satisfies every event request. The indoor Rooftop on the 15th floor also opens up the view of the breathtaking panorama of Cagliari and its Bay: an ideal location for unforgettable moments.

This hotel contacted us to set up a well-structured project to develop employee leadership, improve team working and create a customised guest and customer experience.

Questa struttura ci ha contattati per avviare un progetto strutturato al fine di sviluppare la leadership dei collaboratori, migliorare il team working tra i team e creare una guest e customer experience personalizzata per gli ospiti.

Project brief
48

training hours

34

hours of on the job shadowing

28

people involved

Training topics
  • Classroom training and awareness on welcoming guests: activity focused on basic principles on welcoming, guest management and team working dynamics
  • Leadership and team working: training course on leadership and team bulding dedicated to the facility’s heads of department
  • Definition of the Guest Experience: definition of the key factors needed to make the Guest Experience come alive in a personalised and authentic way.