CAVALLINO TREPORTI (VE) - Italia
Camping Union Lido
Description of the facility and training project

With almost 70 years of experience in the world of hospitality and open-air accommodation, Union Lido is the first campsite on the Cavallino coastline to have been awarded a 5th star (VE).

A campsite covering a total area of 60 hectares and equipped with 2500 camping sites en plein air, cottages, mobile homes, a hotel, 8 restaurants, 23 shops, two Aqua Parks, a Wellness Centre and a nature park.

This resort contacted us to improve internal and external communication, to develop the talents of its employees and to improve the guest experience of each guest.

Project brief
49

people involved

48

coaching hours

16

training hours

Training topics
  • Internal and external communication: training activities for employees to develop specific skills for internal communication between departments and external communication with guests and customers
  • Individual and on-the-job assessments: activities carried out during work activities to provide employees with real-time feedback on areas of strength and improvement
  • Mystery Guest: two Mystery Guests were carried out in order to provide management with details of what performs best and what can be improved.