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Mystery Guest Profession
The internationally endorsed training course to become a professional Mystery Guest.
Duration:
3 days
Total hours:
20 hours
Participation:
limited enrollment
Training method:
in person
editions
Milan
Location to be defined
The profession of Mystery Guest is both exciting and very sensitive at the same time. Providing specific feedback to an organisation (hotel, shop, spa or restaurant) on the quality of the services offered requires numerous specific skills that must be developed and trained methodically. This course aims to train participants on the skills and abilities required to perform the role of Mystery Guest with awareness, attention and professionalism.
Understanding the strategic value of the Mystery Guest figure
Prepare yourself on the roles and departments observed
Mastering the tools of the Mystery Guest
Identifying areas of strength and improvement
Providing growth feedback to the staff
Use advanced and clear linguistics and terminology
Compiling the post-experience report exhaustively
In order to maximize the training efficiency and to understand the usefulness of the techniques and tools presented, the course provides the participants with several exercises and simulations of situations that actually happened.
Classroom theoretical training
Theory provides participants with all the tools, techniques and fundamental knowledge to be applied in a real context, in the role of Mystery Guest.
Group exercises and role play
Practical exercises and role plays train participants in a concrete and real way to simulate typical dynamics and situations for a professional Mystery Guest.
Individual exercises
Individual work during the three training days allows participants to put theoretical concepts and topics into practice and encourages direct confrontation with the lecturers.
Online training
Following the course participation, students have access to the Digital Academy platform to deepen topics covered in the classroom and to further qualify themselves professionally.
The course is aimed at people who wish to learn the skills at the basis of the Mystery Guest profession and all those who want to consolidate their role in the company, strengthening their observation and analysis skills. In order to have a homogeneous and properly attended classroom, the course is limited to a maximum of 20 participants. The training will be delivered in Italian and the following are required: - basic knowledge of the world of hospitality - basic knowledge of English (A2-B1)
Obtaining the international Mystery Guest certification, recognised by the Institute of Hospitality in London, is subject to achieving at least 85% of the score in the final exam. The exam consists in the creation of a report following a stay at a partner establishment, to be completed within one month of the end of the course.
Exam and International Endorsement
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Course participant's feedback
The thoughts of those who attended the previous course editions.
available
There are two scholarships covering 50% of the course value for two candidates. The profiles of young people under 30 (students, professionals and people wishing to grow and reposition themselves professionally) will be evaluated. To apply, it is necessary to book an in-depth call and then send an e-mail with your CV and a cover letter, specifying in the subject line "Application for scholarship".
The net amount to be paid must be paid within 3 days after confirmation of the scholarship award.
Would you like to purchase one or more courses for your staff, or has your company decided to invest in your professional training by purchasing a course for you? With the corporate rate you are entitled to a discount of -15% on the total cost, even a few days before the start of the course, depending on the availability of classroom places.
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