My passion for hospitality stems from a trip to the United States where I had the opportunity to stay in both New York and Florida in wonderful facilities. I observed the staff at the reception, in the restaurant and in all other departments and I began to be really fascinated by this sense of ‘extended home’. I am a lover of travel and discovering different cultures, but also of the sense of home, so I found myself very much in this experience. I was only nine years old and after that trip I was left with this beautiful memory.
When I was approaching the choice of university, I made some evaluations, whether to go to Switzerland or to do a university focused on business and then management. I chose the latter and went to study at the American John Cabot University in Trastevere, where I did the entire course in business administration in native English. At the end of the first year at the American university, you have three months off from June to the end of August, until classes start again. That year I started working in a beautiful 4-star luxury hotel in Parioli, from mid-May, I started as a receptionist.
Starting the new year, I approached the commercial office where I followed all the sales, contracts, relations with travel agencies, site inspections, all F&B services etc.
After two and a half years in the commercial office I moved to London where I worked in a smaller facility of 48 rooms at the time, the Blakes Hotel South Kensington.
I stayed there for almost 2 years. In the booking department, they were looking for a person who could do all the booking work. It was a hotel that made a lot of direct bookings, by email and/or by phone, and I managed all that.
There was some site inspection there too, and every now and then I supported the events department, which was much smaller than my previous experience.
In 2014 I moved to the Four Seasons Park Lane, still in the reservations department. Here I looked after both the London and Hampshire hotels in the countryside (with a total of almost 600 rooms). I was also in charge of selling services such as the spa and other activities like horse riding, falconry, fishing, etc. It was wonderful and a lot of fun. I also stayed there for almost two years, after which I came to know about this new project, this opening in Rome.
I initially applied for a consultancy, to support the staff in the opening, given my experience abroad. Shortly after I applied, I was asked “Would you be willing to follow it up?” and so at the age of 25 I said “Gladly”. So we started the whole study of the product, the image, the logo of which I still have all the drafts, the website, texts, translations, photos etc. We built it step by step, there was no reception, there was nothing. Of major importance was the training of the staff and the assignment of the cleaning and porter service. In short, a very complex job that lasted a couple of years
Then the opening on 2nd July 2018 with the first Miss and Mr Ford customers arriving at 1pm at the hotel. It was a great thrill!