S E R V I C E

What we are

offering to you

In order to achieve quality, quantity and financial goals and to create suitable training courses to get the change, Hospite bases its activities on three main concepts: personalization, diversification and extension.
Tailor-made courses for every kind of facility, training formats - from role play to coaching on the job- and a big impact in many different areas are the strengths that guide our value proposal.

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Needs of

HO.RE.CA.

industry

The UK Commission for Employment and Skills, in its report of May 2018, highlights the five soft skills that are going to be essential in the Ho.Re.Ca. industry in the next years:

  • Problem solving
  • Emotional intelligence
  • Leadership
  • Critical thinking and analysis
  • Moral and Professional ethics

The following results are based on 122.000 employees interviewed:

55%

is lacking in Guest emotional management

53%

needs improvement in the organizational skills

51%

shows gaps in oral and linguistic communication

44%

has no team spirit

Communication

Ability in interacting in a clear, simple and efficient way is necessary in the Hospitality industry. For this reason, our training offer consists of specific in-depth analysis such as complaint handling, interdepartmental communication and linguistic precision.

Sales

In the Hospitality industry, it is essential to be aware that "selling is the constant showing up in every moment and in every department". Consequently, to enhance up-selling and cross-selling, storytelling, selling techniques and business writing play a key role to provide products and services through a coherent and appropriate way.

People

A performing team involves professionals working in synergy, harmony and focused to reach common goals. Turning a simple team in an organized and long-lasting one, needs time effort and energy in training the management in specific areas of interest, providing tools and techniques to manage stress, create engagement and develop every individual potential.

O F F E R S

Our value

offer

Thanks to our experience in the field, we have created 4 different training offers organized on more levels.

Green

This package includes:

- an introductory meeting with the management

- a 2 night-stay Mystery Guest

- full reporting

- a feedback session with the management after the inspection

Gold

This package includes:

- all the services of the Green package

- 32 hours of specific classroom and “on the job” training, according to the needing

- improvement areas arose from the Mystery

- full reporting and final meeting

Platinum

This package includes:

- all the services of the Gold package

- additional 32 hours (for a total of 64 hours) of specific classroom and “on the job” training,

- according to the needing improvement areas arose from the Mystery

- full reporting and final meeting

Black

This package includes:

- all the services of the Platinum package

- additional 32 hours (for a total of 96 hours) of specific classroom and “on the job” training,

- according to the needing improvement areas arose from the Mystery

- full reporting and final meeting

- an additional checking Mystery within the year