Thank you, it is a pleasure! The Hotel Terme Merano was built 17 years ago by the province of Bolzano, and was initially supposed to be a hotel run by a private family known in the area, but after a few problems, the province took over and gave it to a well-known chain in Germany: Steigenberger. In October 2011 it was bought by three well-known hoteliers and I have been here, with them, in this project for 12 years. Initially it was a hotel that had a lot of groups as customers, including business, and came from a large chain, Steigenberger. When I started, I was the sixth manager in eight years, and you could see that there was a lot of movement. We noticed that the half-board service was there but it was not working at its best. There was the restaurant with the ‘a la carté’ menu and those who ran it wanted to get the star, but the restaurant was not very busy, sometimes there were only a few people at the tables. Housekeeping has always been outsourced to an external company managed by two housekeepers on our staff.
Our company consists of 126 people, we have a total of 139 rooms (115 doubles and 24 suites) and we are currently in the process of renovating the rooms after 17 years.
We also have a bar that is also open to the outside public, a Sky Spa, where guests can also be delighted with food and drinks. The Sky Spa was built in 2017 and was one of the first spas built on the roof in the area. This gave us a great boost in the Spa & Wellness world.
The Merano Spa is public and from the hotel there is an underground tunnel through which guests can access the spa free of charge, which, being public, is not part of our facility. So our spa complex consists of three departments: the public spa in Merano, one on the ground floor and one on the roof.