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Communication Training People
April 24, 2024 / April 24, 2024 by marketing@hospite.it
La creatività, come la vita umana stessa, comincia nell’oscurità”. Julia Cameron, autrice e giornalista statunitense, definisce con queste parole l’essenza del concetto di “creatività” e, oggi come mai prima d’ora, non ci sono parole più azzeccate per fare un parallelismo con il mondo dell’ospitalità. Tutti sappiamo che in questo momento storico l’industria alberghiera si trova […]
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Communication People
April 15, 2024 / April 24, 2024 by marketing@hospite.it
In the world of hospitality, travellers’ aspiration for unique and unforgettable experiences during their stays is increasingly noticeable. Not only that, what is emerging is an increasing interest in intangible goods (experiences) at the expense of expensive, tangible goods (physical products). This experience-oriented approach does not only involve customers in the hospitality industry, but also […]
People
April 10, 2024 / April 15, 2024 by marketing@hospite.it
“We can’t find qualified employees…”, “Young people no longer want…”, “They prefer the sofa instead of work”. How many times have we heard similar statements in this last period? The hoteliers’ cry for help has been haunting us for months now. But are we really sure that today’s 20-year-olds aspire to an eternal life on […]
March 27, 2024 / April 15, 2024 by marketing@hospite.it
Walt Disney once said: “Pure fantasy is revealed… action controlled by a musical motif has great appeal in the realm of unreality“. In 1940, Fantasia was born, an animated film consisting of seven short films, where, in certain scenes, the presentation of some of the most famous classical music compositions is accompanied by the vision […]
Communication People Sales
March 6, 2024 / April 10, 2024 by marketing@hospite.it
Have you ever seen a clothing item or accessory in a shop window and then bought it directly online, without having gone into the shop? As you can imagine, this is one of the trends that has emerged in recent years, especially with the increased use of e-commerce, much cheaper online prices and the closure […]
February 1, 2024 / April 10, 2024 by marketing@hospite.it
What are the words that come to your mind if you were asked to describe a leader? Probably some of you are thinking of words like: humbleness, leadership, passion, listening, motivation, trust and empathy. In recent years, we have seen many changes from having direct control and interaction over the behaviour and work of one’s […]
Uncategorized Communication People
December 15, 2023 / June 25, 2024 by marketing@hospite.it
Riflessioni e ricordi di quest’anno Com’è stato per te il 2023? Cosa ti ha insegnato? Quali ricordi porti nel nuovo anno? In Hospite abbiamo vissuto momenti preziosi che vogliamo custodire come fossero ricordi che non devono svanire e rovinarsi nel tempo. Per questo, abbiamo deciso di immaginare una grande valigia di ricordi, da ripercorrere insieme […]
Uncategorized Communication People Sales
November 23, 2023 / November 24, 2023 by marketing@hospite.it
The world of food and the art of fine dining has developed a critical look at food and gastronomy. The market and the needs of consumers and guests in the world of Food & Beverage have definitely changed. Indeed, the consumer’s eye is more sensitive, critical and is always looking for an emotional experience, not […]
Exhibitions People
October 24, 2023 / October 30, 2023 by marketing@hospite.it
From 23 to 26 October 2023, we visited Bolzano for the ‘Hotel 2023’ trade fair. The international trade fair for the hospitality and catering industry was a special opportunity for dialogue thanks to the topics that this year’s organisation focused on: in addition to the themes of sustainability, innovation and architecture, there was also a […]
October 6, 2023 / October 6, 2023 by marketing@hospite.it
How many times have we witnessed (actively or passively) complaints between colleagues about more or less important issues in the company? Many professionals in the luxury and hospitality world are used to considering complaints only and exclusively from the side of guests and customers, i.e., they focus their energies on handling the complaints of those […]
August 25, 2023 / August 25, 2023 by marketing@hospite.it
How would you translate the concept of strategy in the world of work and specifically in the world of hospitality? Michael E. Porter, one of the most influential economists of the last century said ‘The essence of strategy is to choose what not to do’. Going much further back in time we also find the […]
June 29, 2023 / July 4, 2023 by marketing@hospite.it
In the world of wine, Italy is one of the countries with the most labels. The biodiversity it offers is unique, from the sea to the hills via the endless countryside and mountains, which produce nationally and internationally renowned excellence. As stated in a ‘winetourism.com’ article, our peninsula is home to no less than 330 […]
April 6, 2023 / June 14, 2023 by marketing@hospite.it
On 24 March “Professionista della Guest Experience”, a book published by Dario Flaccovio Editore, written by Nicola Bolzan and Alberto Tita and defined by the authors themselves as a concentrate of passion, experience, techniques and tools for all professionals in the luxury and hospitality sector, was released in all bookshops. Why did this book come […]
November 18, 2022 / November 18, 2022 by marketing@hospite.it
It is now common knowledge that the guest must be treated differently and attentively today than a few years ago, because: Travellers’ needs have changed People’s expectations are much higher International borders are increasingly flexible Each Guest, depending on his or her origin and culture, must be “pampered” with all due care in the facilities […]
